ABSTRACT
The ultimate quality of service provided will depend on the collective ability of staff, training and individual motivation to produce the services demanded by the guest. Hotels are physical structures supported by human resources that enable the delivery of service. Key in the process of delivering quality service is the individual motivation of all employees whether professional, skilled or unskilled. With the growth of the service industry the hospitality industry now competes for quality service employees. Research finds that it is a challenge for hotel management today to motivate employees to provide quality services as high turnover and absenteeism is widespread in the Nigeria hospitality industry. This study evaluated the motivation factors of employees in LandMark Hotels Enugu. The study centered on why people choose to work for this specific hotel while modeling motivational factors that enable their overall performance. The study also sought to learn if there is a gender based difference in motivational factors. The results of the study revealed that the main reasons people choose to work at the hotel was based on the “quality” class of the hotel, interesting jobs, salary and job security. When considering the gender construct, gender did have a role influencing employees’ perception of motivational factors. Males preferred salary, job security and loyalty to employees, while females preferred interesting jobs, working environment and camaraderie with co-workers.
Background Of The Study
Digital currencies are money that exist entirely as electronic data and do not...
ABSTRACT
This research work was aimed at study "the effect of value added tax in Nigeria, which ha...
ABSTRACT
The study evaluated the effect of differentiated instruction on the academic performance of senior secondary school students in...
Background of
ABSTRACT The purpose of carrying out this research was to investigate on the causes of students poor attitude towards th...
Over the years, paper-based system for information managem...
Abstract The purpose of this survey is to find out the causes and possible solution of infant mortality: A case study of...
ABSTRACT This study was carried out to examine the ineffectiveness and i...
ABSTRACT This research work identified “The problems of revenue allocation in the local g...
ABSTRACT The study is aimed at examining the impact of training and development on productivity...
INVESTIGATION INTO THE CAUSES OF STUDENTS POOR ATTITUDE TOWARDS THE STUDY OF SECRETARIAL ADMINISTRATION IN TERTIARY INSTITUTIONS (A case study of Enugu State)
AUTOMATED CIVIL SERVICE EMPLOYEE RECORD MANAGEMENT SYSTEM
ABSTRACT
CAUSES AND POSSIBLE SOLUTION OF INFANT MORTALITY
INEFFECTIVENESS AND INEFFICIENCY OF THE CIVIL SERVICE IN NIGERIA
PROBLEMS OF REVENUE ALLOCATION TO THE LOCAL GOVERNMENT
THE IMPACT OF TRAINING AND PERSONAL DEVELOPMENT ON ORGANIZATIONAL PRODUCTIVITY